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Privacy policy


  1. This document is an integral part of the regulations and agreement between the User and the Administrator through registration made by means of a form.

  2. The administrator of the data is Oh Charlie Sp. z o.o., Ul. Poleczki 12 / D, 02-822 Warszawa, NIP: 9512531946, REGON: 520798219, KRS: 0000941723, who acts in accordance with the provisions of the Act of August 29, 1997 on the protection of personal data (consolidated text: Journal of Laws of 2002, No. 101, item 926 as amended) and the Act of 18 July 2002 on electronic services (Journal of Laws No. 144, item 1204 as amended).

  3. The Administrator shall be entitled to disclose personal data only to entities authorised on the basis of the relevant provisions of law, in accordance with the Privacy Policy, provisions of the Rules and Regulations and the applicable provisions of law.

  4. The service owner undertakes to store the data securely and not to make them available to third parties.

  5. By registering at www.ohcharlie.eu, the user agrees to the processing of data for the proper performance of the contract between him and the www.ohcharlie.eu service.

  6. Personal data and information included in the registration form shall be used by the Administrator to conclude, change, terminate the agreement with the User and ensure the highest quality of the provided services.

  7. The User gives his/her personal data needed for registration voluntarily.

  8. The User has the right to access their data.

  9. The user has the possibility to request deletion or correction of data in www.ohcharlie.eu originating from the registration form, by sending an e-mail to the administrator of www.ohcharlie.eu.

  10. In the case of a request to delete data necessary for proper performance of the contract, the User's Account shall be deleted. The administrator sends information to the e-mail address provided by the User.

  11. If the Administrator has doubts about the accuracy or validity of the registration data provided by the User, he is entitled to take the following actions:

  • to call the User to remove immediately the false data or to update the data,

  • immediately block the service until the matter is clarified.

  1. The service administrator undertakes to apply technical and organisational measures to ensure data protection, in particular by protecting the data against unauthorised access.

  2. It is forbidden to publish and use for marketing purposes by the User personal data including photos of third parties without their consent. The Administrator shall not be held liable for any illegal activity of the User if he had no information about the infringement. Once the Administrator becomes aware of the violation of law, he is obliged to take immediate action to remove the consequences caused by the violation.


Use of cookies

  1. The Website uses cookies. 

  2. You agree to the use of cookies, according to the current settings of your browser. 

  3. Oh Charlie online shop makes every effort to ensure that the service provided makes it easier for each user to browse the site and place orders. Therefore, for the sake of safety and convenience of shopping we inform you that by moving around the site you agree to the use of cookies by the shop.

  4. If you do not agree to the use of cookies, you should select in your browser settings the option to reject cookies or signal their sending.


What are cookies?

  1. Cookies (literal translation: cookies) are small text files sent and stored on the Device from which you connect to the Internet and enter the Oh Charlie website. These cookies are very useful as they allow the "site" to recognise the user's preferences.

  2. A cookie usually contains the name of the website it came from, the "lifespan" of the file (that is, the length of time it has existed), and a value, which is usually a randomly generated unique number. Most commonly, cookies are used to:

  • remembering data such as information entered into order forms or login data, 

  • identifying users as logged in,

  • remember user settings such as page layout, text size, preferences and colours,

  • show users that they are logged in to our website,

  • exchange information with business partners in order to provide services on our website. The information shared in this way is used solely to provide services, products and features and is not used for any other purpose.


What do we use cookies for?

We use cookies to keep track of how you use the site so that we can provide a more convenient and secure shopping experience. By using cookies we do not store your personal or other confidential information.


The types of cookies used on Oh Charlie:

Cookies used to verify the user shopping on the Website, to remember the contents of the shopping cart and to store products added to the storeroom by a given user.


Two types of cookies are used within the Service:

"session" - these are temporary files that remain stored on the user's computer or other device until logging off from the website or switching off the web browser.

"Permanent" - these are files that remain on the user's device for the time specified in the parameter of a given "cookie" file or until they are removed manually by the user.


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Group 0 (Poland)

- small parcels (eg: harnesses, flies, leash, two small things ):

  • standard carrier - 14 pln
  • InPost Paczkomat - 13 pln
  • C.O.D. - 18 pln

- large parcels (beds, car seats, doghouses, but also two large products or a large product + small product, etc)

  • delivery 1-2 working days 
  • 18 pln
  • C.O.D. - 22 zł

Group A ( Czech Rep. )

Small size -  55 PLN / 12 EUR

Large size  -  60 PLN  / 13 EUR

Group B ( France, Netherlands , Latvia, Slovakia , Belgium , Denmark, Estonia, Lithuania , Germany, Hungary, Italy , Austria, Croatia, Luxembourg, Slovenia, Romania , Sweden, Estonia)

Small size   -  65 PLN / 15 EUR

Large size   -  80 PLN / 18 EUR

Group C (Spain, Portugal, Greece, Sweden, United Kingdom, Bulgaria, Finland, Scotland, Wales , Ireland)

Small size -  99 PLN / 23 EUR

Large size - 145 PLN  / 32 EU

Group E (Australia , Switzerland , United States (USA), Chile , Peru , Japan, South Korea , China, Belarus , Ukraine, Turkey, Tunisia, Russia , Mexico , Brazil , Bahrain , Montenegro, Canada, Singapore, Cyprus, Malta, Iceland, Israel, Liechtenstein , Macedonia, Norway, United Arab Emirates)

- before finalizing your purchase, you get the confirmation of the shipping cost

If the parcel is not collected by the Client, all the costs of returning and re-sending the parcel are covered by the Buyer.

In case of exchanging or returning the purchased goods, the cost of re-sending is borne by the Buyer.

International shipments - please contact us at info@ohcharlie.eu to determine individual shipping costs.


Exchanges and returns

All products offered in the online shop www.ohcharlie.eu are covered by a one-year warranty (not resulting from the natural destruction of the product associated with its use).

The customer, in accordance with the law, may cancel the purchase within 14 working days from the date of delivery of the goods.

In the case of a complaint resulting from the delivery of a product that does not comply with the description or is damaged through the fault of the shop, it is possible to exchange the damaged product for a new undamaged one if the product is still available in our offer, or to exchange it for another product at a similar price or to refund the money.



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  1. The online shop is operated by Oh Charlie Sp. z o.o., Ul. Poleczki 12 / D, 02-822 Warszawa, NIP: 9512531946, REGON: 520798219, KRS: 0000941723

  2. Orders are carried out in Poland and Europe.

  3. To use the shop's services it is necessary: having access to the Internet, including the program used to browse its resources, accepting cookies; to have a valid e-mail address;

  4. Orders can be placed 24 hours a day, 7 days a week throughout the year.

  5. The shop is open from Monday to Friday on working days from 9.00 to 17.00.

  6. Product prices are expressed in Polish zloty and EUR. The price specified next to each product is binding at the moment of placing an order by the customer.

  7. The order price is the price given after choosing the type of delivery and payment method.

  8. Minimum order amount - unlimited.

  9. The user at the "Checkout" stage of realisation has the possibility to adjust the number of items added to the basket; continue shopping by adding more products to the basket; remove particular items from the basket or clear the whole basket; to know the entire value of an order.

  10. The user places an order by filling in a form, specifying the contact details: first name, surname, telephone, e-mail, as well as the recipient's details: first and last name, street, house number, postal code, city. The User has the possibility of choosing an additional option - adding remarks to the order. Moreover, the User may accept clauses and processing of personal data and sending commercial information about the current offer of the shop by e-mail. 

  11. After placing an order, the User shall receive feedback, sent by e-mail to the e-mail address provided in the registration form, which shall constitute information on a correctly placed order.

  12. The order will be realised under the condition that the goods are available in the shop's warehouse or at the shop's suppliers. In the case of unavailability of some of the goods covered by the order, the User will be immediately informed about the status of the order in order to make a decision on further proceedings on the execution of the order.

  13. If the goods are not available, the Store has the right to withdraw from the contract within 30 days from the date of the order. If the Customer has paid for the goods, the Store will return the amount due to the Customer within 14 days from the date of informing the User of the unavailability of the service.

  14. In the event that the shop can not fulfil the obligation due to even a temporary inability to provide a service with the characteristics ordered by the user, the shop can discharge the obligation by providing a substitute service, corresponding to the same quality and purpose and for the same price or remuneration, while informing the user in writing about his right not to accept this service and withdraw from the contract, with the return of the goods at the expense of the Seller. In this case, the User has the right to withdraw from the agreement concluded at a distance, and the return of the item shall take place in this case at the expense of the Seller.

  15. In a situation where the User decides not to purchase a similar product at a similar price as described in point 14, and has previously made a payment, the Store undertakes to return the price provided within 14 days of receiving information from the User about his resignation.

  16. Promotional sale is intended for a limited number of goods. Promotional offers can not be combined with each other unless the specific conditions of a particular promotion allow it. Free advertising supplements are not subject to exchange or complaints in justified cases. 

  17. The shop reserves the right to refuse or cancel an order placed by a recipient who has not collected the ordered goods before, has not paid for the ordered goods on time or when the authenticity of the order raises a reasonable doubt.

  18. It is forbidden to post comments that *contain illegal content, *provide abusive or defamatory information, contain threats or obscene or indecent content; *provide false or misleading information; *violate the rights of third parties; *distribute and publish spam Delivery. 

  19. The cost of delivery is included in the final price of the order. The shop charges a flat fee, which is stated on the shop website: 

  20. Delivery by courier - Payment by bank transfer,

  21. Courier delivery - Payment on delivery

  22. When making an order above 500 PLN, the cost of delivery is free of charge.

  23. It is possible to make a product for an individual customer order, then a fee +20% will be added to the basic price.

  24. Upon receipt of the consignment, it is necessary to check in the presence of the courier whether the package, the packaging and the contents are intact and consistent with the order. The courier is obliged to wait allowing for a calm inspection of the consignment. If damage has occurred or shortages have been noticed, the damage protocol should be written down. The courier has the appropriate form.

  25. Payment can be made in the following ways: *Transfer to a bank account. *Payment in cash on delivery or cash on delivery, payment by PayPal, payment by Bitcoin.

  26. According to the Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by dangerous products (Journal of Laws No. 22, item. 271), a consumer may withdraw from a contract without giving reasons, making a statement in writing within 14 days from the date of delivery of goods. Sending the declaration before its expiry is sufficient to meet the above deadline.

  27. The cost of delivery shall be covered by the Buyer.

  28. Goods returned in the case of withdrawal from the contract without giving any reason should be sent to the address of the studio: Oh Charlie, 12 Poleczki Street, building D, 02-822 Warsaw

  29. The User may not copy, modify or distribute contents, photos of logotypes without prior consent of producers, Administrator.

  30. All products offered in the Internet Shop are covered by the seller's 24-month liability for non-compliance of goods with the agreement, pursuant to provisions of the Act on specific conditions of consumer sale of 27 July 2002. (Dz. U. Nr 141, poz. 1176 z późn. zm.).

  31. Complaints under the seller's liability for non-conformity of the goods with the contract should be submitted in writing - to the e-mail address: info@ohcharlie.eu with the title: ADVERTISEMENT. - by mail: Oh Charlie, ul. Poleczki 12, building D, 02-822 Warsaw

  32. The complaint should contain a detailed description of the type of discrepancy, date and number of the order, date of delivery of the product, date of the defect, order number, contact details of the User and the Store, an indication of the request along with a handwritten signature.

  33. Shop considers complaints immediately, within 14 days of receipt of the complaint sent by the user.

  34. Returned goods must be accompanied by a description of the non-conformity of the goods with the contract, order number, account number and contact details.

  35. In the case of a justified complaint, the Buyer may demand that the product be brought into conformity with the contract by repairing it free of charge or replacing it with a new one, unless repair or replacement are impossible (due to out-of-stock). The Store will reimburse the equivalent of the purchase price by making a transfer to the account specified by the Customer.

  36. The costs connected with sending back the faulty product are reimbursed by the Shop immediately after the complaint is positively examined.

  37. The response to the complaint is sent to the e-mail address or correspondence address provided by the User.

  38. In the case of recognizing the complaint, the Store will immediately take action to implement its content.

  39. The Store issues a written statement of return.

  40. The shop verifies the legitimacy of the complaint and informs by e-mail to the address specified by the customer in the complaint form. If the complaint is accepted, the damaged product will be exchanged for another of full value, and if this is not possible (for example because it is out of stock), the shop will refund the equivalent of the product price. If the complaint is unfounded, the shop agrees with the customer by e-mail whether the purchased goods will be sent back to the customer at his expense or will be disposed of.

  41. In the case of a complaint, regardless of the method of payment chosen by the customer, the shop returns the money to the customer on the account number specified by him or by postal order. This information will be agreed with the customer by e-mail.

  42. In matters not covered by these Terms and Conditions, the provisions of the Civil Code, the Act of 02.03.2000 on the protection of consumer rights and liability for damage caused by dangerous products and the Act of 27 July 2002 on special conditions of consumer sales and amending the Civil Code shall apply.

  43. User's personal data is protected in accordance with the Privacy Policy of the online shop and the provisions of the Act of 29 August 1997 on the protection of personal data /i.e. Dz. U. 2002, No. 101, item. 926 as amended /.

  44. The Administrator reserves the right to change the provisions of the Rules and Regulations and undertakes to inform the Users immediately by publishing the unified text of the Rules and Regulations in the Shop and sending its content to the e-mail address indicated by the User. Changed or modified Regulations have a binding force, after the fulfillment of other conditions provided by law, only for legal relations arising after the entry into force of changes or modifications.


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