Delivery

Group 0 (Poland)

- small parcels (eg: harnesses, flies, leash, two small things ):

• standard carrier - 14 pln
• InPost Paczkomat - 13 pln
• C.O.D. - 18 pln

- large parcels (beds, car seats, doghouses, but also two large products or a large product + small product, etc)

• delivery 1-2 working days 
• 18 pln
• C.O.D. - 22 zł

Group A ( Czech Rep. )

Small size -  55 PLN / 12 EUR

Large size  -  60 PLN  / 13 EUR

Group B ( France, Netherlands , Latvia, Slovakia , Belgium , Denmark, Estonia, Lithuania , Germany, Hungary, Italy , Austria, Croatia, Luxembourg, Slovenia, Romania , Sweden, Estonia)

Small size   -  65 PLN / 15 EUR

Large size   -  80 PLN / 18 EUR

Group C (Spain, Portugal, Greece, Sweden, United Kingdom, Bulgaria, Finland, Scotland, Wales , Ireland)

Small size -  99 PLN / 23 EUR

Large size - 145 PLN  / 32 EU

Group E (Australia , Switzerland , United States (USA), Chile , Peru , Japan, South Korea , China, Belarus , Ukraine, Turkey, Tunisia, Russia , Mexico , Brazil , Bahrain , Montenegro, Canada, Singapore, Cyprus, Malta, Iceland, Israel, Liechtenstein , Macedonia, Norway, United Arab Emirates)

- before finalizing your purchase, you get the confirmation of the shipping cost

If the parcel is not collected by the Client, all the costs of returning and re-sending the parcel are covered by the Buyer.

In case of exchanging or returning the purchased goods, the cost of re-sending is borne by the Buyer.

International shipments - please contact us at info@ohcharlie.eu to determine individual shipping costs.

 

Exchanges and returns

All products offered in the online shop www.ohcharlie.eu are covered by a one-year warranty (not resulting from the natural destruction of the product associated with its use).

The customer, in accordance with the law, may cancel the purchase within 14 working days from the date of delivery of the goods.

In the case of a complaint resulting from the delivery of a product that does not comply with the description or is damaged through the fault of the shop, it is possible to exchange the damaged product for a new undamaged one if the product is still available in our offer, or to exchange it for another product at a similar price or to refund the money.

 

 

Online Shop Terms and Conditions

Effective Date: February 24, 2025

 

1. General Provisions

1.1 Operating Companies

This online shop is operated by:  

• Oh Charlie Sp. z o.o., located at Ul. Poleczki 12 / D, 02-822 Warszawa, Poland, NIP: 9512531946, REGON: 520798219, KRS: 0000941723 – responsible for processing orders placed within Poland.  
• Charlie & Co Sp. z o.o., located at Ul. Poleczki 12 / D, 02-822 Warszawa, Poland, NIP: 9512614135, REGON: 540774261, KRS: 0001152548 – responsible for processing orders placed from outside Poland.

1.2 Scope of Operations

The shop delivers orders within Poland and across Europe.

1.3 Technical Requirements

To use the shop’s services, customers must have:  

• Internet access and a compatible web browser;  
• Acceptance of cookies enabled;  
• A valid e-mail address.

1.4 Operating Hours  

• Orders can be placed 24/7 throughout the year.  
• Customer service operates Monday to Friday, 9:00–17:00 (CET), excluding Polish public holidays.

 

2. Pricing and Orders

2.1 Pricing  

• For orders processed by Oh Charlie Sp. z o.o. (Poland), prices are in Polish Zloty (PLN).  
• For orders processed by Charlie & Co Sp. z o.o. (international), prices are in Euro (EUR).  
• Prices displayed next to products are binding at the time of order placement.  
• The final order price includes the product cost, delivery fees, and any applicable taxes, as calculated at checkout.

2.2 Minimum Order

There is no minimum order amount.

 

2.3 Order Process  

• At checkout, customers can modify their basket (adjust quantities, remove items, or clear it) and view the total order value.  
• To place an order, customers must provide:  
  • First name, surname, telephone number, and e-mail address;  
  • Delivery address and recipient details;  
  • Optional: additional remarks or consent to receive marketing communications.
• After submission, customers receive an e-mail confirmation with order details.

 

3. Order Fulfillment

3.1 Product Availability  

• Orders are fulfilled subject to stock availability.  
• If a product is unavailable, customers will be notified and offered alternatives or a refund.

3.2 Withdrawal by the Shop  

• If a product is permanently unavailable, the shop may withdraw from the contract within 30 days of order placement.  
• If payment has been made, a refund will be issued within 14 days of withdrawal notification.

3.3 Temporary Unavailability  

• If a product is temporarily unavailable, the shop may offer a substitute of equal quality and price.  
• Customers may decline the substitute and request a refund.

 

4. Promotions

4.1 Conditions  

• Promotions are limited to available stock and cannot be combined unless explicitly stated.  
• Free promotional items are not eligible for exchange or complaints.

4.2 Order Refusal  

• The shop reserves the right to refuse or cancel orders from customers with unpaid or uncollected prior orders.

 

5. Delivery

5.1 Delivery Costs  

• Delivery costs are included in the final order price and specified at checkout.  
• Available options:  
  • Courier delivery (bank transfer): Flat fee as stated on the website.  
  • Courier delivery (cash on delivery): Flat fee as stated on the website.
• Orders exceeding 500 PLN qualify for free shipping within Poland.

5.2 Custom Orders  

• Custom-made products incur an additional 20% fee, calculated at checkout.

5.3 Inspection  

• Customers must inspect packages upon receipt in the courier’s presence.  
• If damage is detected, a damage report must be completed with the courier using the provided form.

5.4 International Orders  

• For orders outside Poland, customers are responsible for any customs duties, taxes, or import fees, where applicable.

 

6. Payment Methods

6.1 Options

Payments can be made via:  

• Bank transfer;  
• Cash on delivery;  
• PayPal;  
• Bitcoin (subject to transaction confirmation).

6.2 Currency  

• Payments for Polish orders are processed in PLN.  
• Payments for international orders are processed in EUR.

 

7. Returns and Withdrawal

7.1 Right of Withdrawal  

• Under Polish and EU consumer law, customers may withdraw from a contract within 14 days of receiving their order without stating a reason.  
• Withdrawal must be submitted in writing (e.g., via e-mail to info@ohcharlie.eu or by mail). Sending the declaration before the deadline is sufficient.

7.2 Return Process  

• Return shipping costs are borne by the customer unless the product is defective.  
• Returns should be sent to:  
  • Polish orders: Oh Charlie Sp. z o.o., Ul. Poleczki 12 / D, 02-822 Warszawa, Poland.  
  • International orders: Charlie & Co Sp. z o.o., Ul. Poleczki 12 / D, 02-822 Warszawa, Poland.
• Products must be unused, in original packaging, and in the same condition as received.

7.3 Refund  

• Refunds will be issued within 14 days of receiving the returned goods.

 

8. Complaints and Warranty

8.1 Seller Liability  

• Products are covered by a 24-month warranty for non-compliance with the contract under Polish law.

8.2 Complaint Procedure  

• Complaints must be submitted in writing via:  
  • E-mail: info@ohcharlie.eu;  
  • Mail: To the respective company handling the order (see Section 1.1).
• Complaints must include: order number, purchase date, defect description, date of defect discovery, and customer contact details.

8.3 Resolution  

• Complaints will be reviewed within 14 days of receipt.  
• If valid, the shop will repair, replace, or refund the product. If repair or replacement is not possible, a refund will be issued.  
• Return shipping costs for approved complaints are covered by the shop.

8.4 Notification  

• Customers will be informed of the complaint outcome via e-mail or their provided mailing address.

 

9. Personal Data Protection

9.1 Policy  

• Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and Polish data protection laws.  
• For details, refer to the shop’s Privacy Policy available on the website.

9.2 Purpose  

• Data is collected solely for order processing, delivery, and optional marketing purposes (if consent is given).

 

10. Final Provisions

10.1 Governing Law  

• These Terms and Conditions are governed by Polish law. Disputes will be resolved under Polish jurisdiction unless otherwise required by EU consumer law for international orders.

10.2 Amendments  

• The shop reserves the right to update these Terms and Conditions. Customers will be notified of changes via e-mail or the website.  
• Amendments apply only to orders placed after the effective date of the change.

10.3 Unregulated Matters  

• Any matters not covered herein are subject to applicable Polish and EU consumer protection laws.